Shipping policy

Last updated: 18 October 2026

SpheresX accepts real orders, with cash on delivery and online payment options. This policy explains delivery arrangements, shipping charges and what to do if a parcel needs attention.

Delivery availability

Delivery availability depends on the destination, the item and courier serviceability. Please use the delivery options available for your address at checkout, or contact us to confirm coverage before ordering. We do not guarantee service to every city, remote area or international destination.

Shipping charges

Review the shipping charge and total payable before completing checkout. For an order arranged directly with our team, we will confirm the total including delivery before you agree to the order. Any surcharge or revised delivery charge requires your agreement before dispatch; it will not be added without notice. Free delivery applies only when explicitly offered and its conditions are met.

Order confirmation and delivery estimates

Orders are subject to payment verification where applicable, stock availability and confirmation of complete delivery details. Any handling or delivery estimate shown at checkout or confirmed by our team applies to your specific order. If no estimate is displayed, please contact us before ordering so we can confirm the expected dispatch and delivery dates for your destination.

Placing an order does not mean it has been dispatched. Delivery estimates are not guaranteed arrival dates. Public holidays, weather, courier disruptions and remote destinations can affect timing. We will communicate material changes when we become aware of them. If a revised estimate is unsuitable, contact us promptly to discuss cancellation before dispatch.

Payment and delivery

Cash on delivery and online payment are available, subject to the options offered for your order. For COD, pay the amount confirmed for your order to the courier. Parcel opening before payment is available only if expressly confirmed for that shipment; please do not assume that the courier offers it.

Tracking your parcel

When tracking is available, use the shipping notification or your private Shopify order-status link to see the courier and tracking details. A newly issued tracking number may not show movement until the courier records its first scan. See our Order Tracking page for guidance.

Delivery details and unsuccessful attempts

Please provide a complete address, a reachable telephone number and any useful landmark. Contact us immediately if you need a correction. Address changes after dispatch depend on the courier. If delivery fails or a parcel returns to us, we will contact you to discuss the next step. Any agreed re-delivery charge will be confirmed before another dispatch.

Separate parcels

If items need to be sent separately, we will explain the arrangement and obtain agreement to any additional charge before dispatch. Each parcel may have its own tracking number and delivery date.

Damaged, missing or delayed parcels

If a parcel is damaged, contains the wrong item or is incomplete, please contact us within 7 calendar days of delivery and keep the packaging where practical. See our Return & Refund Policy. For a delayed parcel, a lost shipment or a delivery marked complete that you have not received, contact us promptly. We will investigate with the courier and arrange an appropriate resolution for confirmed non-delivery.

Contact SpheresX

For help, email spheresx.shop@gmail.com or message us on WhatsApp: +92 307 4460609. SpheresX is based in Lahore, Pakistan. Please quote your order number when contacting us about a purchase.